Event Details
Leaders are expected to make decisions. But in 'abnormal times', there is insufficient information and evolving scenarios and rules, where there is often no clear playbook. Hence, the element of being critical and systems perspective is important. Leaders are expected also to create innovative design solutions for such crisis times. When things go wrong, the leaders get blamed because they are accountable.
Resiliency is an ambiguous term and during these times. This word has become a buzz word where it means different things to different people. Perhaps resiliency is not the solution to a crisis problem but rather the necessity to create a highly reliable team. This means the management of crisis cannot follow a conventional hierarchical structure but the necessity to have the right dream team, of essential followership, less individualism, no ego, more complementation, CSW, and able to step in to support the leaders.
Current scenario of our workforce is not set up for such. Here is where the Human Resource Department has to be socialized into the appreciation of abnormal crisis times, and whether who we hire can be educatable to be highly reliable. This means a serious demand on the part of HR departments, rules have to change in terms of hiring for normal times, and for abnormal times (such as in deep consideration in BCP activation).
The other item of deep concern is how the leadership and the crisis team come together to decide on sensitive decisions taking ethics into consideration. We will go through an exercise to determine values. Foundation for ethics is a forgotten item in hiring of essential staff in an organization. Lastly, the 7 pointers for creating highly reliable organization that can lead to resilience will be shared.
Join the ECCP, in partnership with its Food & Beverage Committee and Competency Hub, as we discuss Crisis Leadership, High Reliability and Resiliency with Asian Institute of Management Associate Professor Dr. Kenneth Hartigan-Go and Nestle Philippines Chairman and CEOMr. Kais Marzouki on 19 November at 2:00 - 4:00 PM via Zoom.
For registration concerns and inquiries, please contact Ms. Jackie Diola at jackie.diola@eccp.com.
