OVERVIEW

This training goes beyond basic administrative tasks and focuses on developing capabilities that can enhance efficiency, productivity, and overall effectiveness in a high-level support role. The objective of this advanced skills training program is to enhance the business correspondence skills of executive assistants, enabling them to effectively and professionally communicate in written form.

KEY TOPICS COVERED

• Internal & External Business Correspondences

Enhance written and verbal communication skills for professional correspondence and effective communication with stakeholders.

• Advanced Email Etiquette: Understanding and implementing best practices for professional email communication, including tone, clarity, and appropriateness in different business scenarios.
• Writing Effective Business Letters: Mastering the art of crafting well-structured and persuasive business letters, from formal correspondences to professional inquiries and responses.
• Polishing Report Writing Skills: Enhancing the ability to create concise and insightful reports, including data analysis, summarization, and presentation.
• Professional Proposal and Presentation Writing: Developing skills to create compelling proposals and presentations by understanding audience needs, structuring content, and utilizing visual aids effectively.
• Streamlining Meeting Agendas and Minutes: Mastering the art of preparing concise and actionable meeting agendas and minutes, ensuring effective communication and follow-up.
• Writing for Social Media: Understanding the nuances of writing for social media platforms, including professional branding, engaging content creation, and appropriate use of language and visuals.
• Managing Customer Correspondences: Developing strategies to handle customer inquiries, complaints, and feedback professionally and empathetically, ensuring customer satisfaction and retention.

• Technology Proficiency / Application

Master advanced features of office software suites (e.g., Microsoft Office, Google Workspace) and learn to use collaboration tools, project management software, and other relevant technology.

TARGET AUDIENCE

This training program is specifically designed for executive assistants who have intermediate to advanced knowledge of business correspondence and are looking to further enhance their skills in this area.

TRAINING METHODOLOGY

The training program will be conducted through a combination of the following methods:

• Instructor-led theoretical discussions to introduce key concepts and frameworks.

• Practical exercises and case studies to reinforce learning and apply concepts in real-life scenarios.

• Group discussions and interactive activities to encourage collaboration and exchange of ideas.

• Role-plays and simulations to provide hands-on experience in handling various business correspondence situations.

• Feedback sessions to provide individualized guidance and improvement opportunities.

BENEFITS OF ATTENDING

By attending this advanced skills training program, executive assistants will benefit from:

• Enhancing their professional writing skills, leading to improved communication and increased credibility.

• Gaining confidence in handling various business correspondence situations, resulting in greater efficiency and effectiveness.

• Acquiring advanced techniques for persuasive and impactful written communication, helping them to achieve their professional goals.

• Developing strategies to handle customer inquiries and complaints with empathy and professionalism, leading to improved customer satisfaction and retention.

• Expanding their skill set, making them more valuable assets to their organizations and enhancing their career prospects.

Contact Information

To register, please email Joanne Natindim-Turtoga at joanne.natindim@eccp.com.

Please expect to receive ZOOM links on a separate email before the session schedule.

This e-learning session is available for in-house training for a tailored-fit program designed for your organization alone. Email trainings@eccp.com for inquiries.