Communication is an essential skill for business leaders not only day-to-day but especially when a crisis occurs. Being able to communicate the correct narrative at the appropriate time can make or break a company's image and reputation. This training on Crisis Communication focuses on the vital role of communication, the strategies, and the role of the spokesperson and/or the communication head during crisis situations.

Understand crisis and learn how to communicate when it happens!

Program Outline

This 4-hour program will discuss the following topics:

1. Understanding Crisis

• Types of Crises and Their Causes

2. Steps Toward Managing Crisis

3. The Process of Crisis Management

4. Communication in Crisis Management

• Principles of Crisis Communication
• Stakeholders and Audiences, and Their Interests
• Strategy
• Messaging
• Spokesperson

Slots are limited and on a first come, first served basis. For registration inquiries, email kamyr.catapang@eccp.com

How to access the webinar: In a separate email, you will receive the link sent via ZOOM/ECCP.

This e-learning session is available for in-house training for a tailored-fit program designed for your organization alone. Email trainings@eccp.com for inquiries.