Negotiation Skills Workshop: For the "New Normal" Business Environment

Course Objectives

In dealing with your suppliers or customers for better terms, with your brokers and other stakeholders, you need to understand the fundamentals and complexities of negotiating. It doesn't stop there. You also negotiate with your subordinates and colleagues to get the job done, or with your top management for needed support. Many of the principles applicable in business negotiations apply to personal negotiations as well; and if you're behind in your skills it may be too late to realize that you have been had.

This program will prepare you for major negotiations; keep the balance between asking for too much or settling for too little. It also helps develop the right skill-set for behaving in the negotiating table, discover how to avoid errors which can break the deal, identify, use and overcome negotiating tactics which crafty negotiators can use against you, and learn how to read and use body language to clarify exactly what the other party is trying to say or to hide.

Additionally, it will sharpen your skills in making counter-offers that have a higher chance of being accepted, as well as to overcome objections to your offers and counter-offers. The techniques have been adjusted to take into consideration the "new normal" mode of conducting business mostly through digital media. It explores ways to maximize the benefits afforded by the use of technology that the current business and health climate necessitate.

Method: Lecture-discussions, individual exercises, and feedback.

Training Duration: 12 hours (4 x 3-hour sessions)

Course Outline:

Introduction

· Anatomy & Definition of Negotiation

· Active Listening Skills

· Effective Speaking Skills

· Non-Verbal Communication – Body Language

Self-Assessment: What Type of Negotiator Are You?

· Behavior Modalities

Preparation

· Identifying & Prioritizing Tradables

· Exploring Alternatives

· Researching the Opponent

Technology

· Digital Media used Under "The New Normal"

· Do's and Dont's

· How to Maximize Their Advantages

Opening

· Primacy Effect

· Steps in Opening

Investigating

· Structured Questioning Sequence to Overcome

· Opponent Resistance

Stating Your Proposal

· Concept of Condition & Offer

· Assertive & Submissive Formats

· Being Specific VS Being Vague

Responding to Proposals

· When You Receive Proposals

· Steps in Counter–proposing

Powerful Negotiating Gambits

· What they are

· How to Use Them

· How to Guard Against Them

Ending the Negotiation

· Summarizing

· Drawing the Contract

· Reinforcing Goodwill

Slots are limited and on a first come, first served basis. For registration inquiries, email kamyr.catapang@eccp.com

How to access the webinar: In a separate email, you will receive the link sent via ZOOM/ECCP.