Event Details

The COVID-19 pandemic has seen an uptake of internet demand for both personal consumption and business needs. Increased attention to e-commerce, fintech, remote work, and telehealth are shaping consumer attitudes towards lesser physical interaction and transforming entire business models to accommodate demand for online services. Likewise, these trends are creating new forms of risks that warrant scrutiny of the government, the private sector, and the public at large.

Join us at our upcoming webinar together with the Asia Internet Coalition (AIC), the Global In-House Center Council Philippines (GICC), and Infinit-O as we explore the future of digital policy in the region and how it will shape one of the country's economic pillars. In this webinar, AIC will share insights on the evolving internet governance in the region, GICC will provide an outlook of the IT-BPM industry particularly for the in-house sector, while Infinit-O will share points on how a business process outsourcing firm responds to emerging trends and regulatory risks.

For registration inquiries, please contact Ms. Riznha Mendoza at rizna.mendoza@eccp.com.

How to access the webinar: In a separate email, you will receive the link sent via Zoom.


10 AM - 10:05 AM
Welcome Remarks and Introduction of Speakers
10:05 AM - 10:25 AM
Post-COVID-19 Digital Policy and Internet Governance in the Asia-Pacific
10:25 AM - 10:45 AM
Navigating the Future of Philippine IT-BPM Industry
10:45 AM - 11:05 AM
Scaling Up Digital Businesses in the New Normal
11:05 AM - 11:35 AM
11:35 AM - 11:40 AM
Wrap-Up and Closing Remarks


  • Jeff Paine (Managing Director of Asia Internet Coalition)

    Jeff Paine

    Managing Director of Asia Internet Coalition

    Jeff is a Singapore-based professional with more than 25 years’ experience at leading multinational corporations including Visa, Microsoft, Reuters and the Royal Bank of Canada. He has been based in Singapore for more than 20 years and has held regional roles covering Southeast Asia for more than twelve years. In 2014, he established PS-engage, his own government relations consulting firm. PS-engage works with leading IT, e-commerce, finance and payment companies to provide guidance on constructive engagement with governments and to assist with regulatory and policy work. He is also currently the Managing Director of the Asia Internet Coalition, a leading industry body that promotes smart regulatory reforms for the digital economy. Jeff is also a Co-Chair of the Financial Services Committee at the American Chamber of Commerce in Singapore and a member of the Tax Feedback Panel at the Inland Revenue Authority of Singapore (IRAS).

    Jeff has a B.A. in Economics from the University of Western Ontario in Canada and an MBA in Finance from Rutgers University in the U.S.A. He also attended the Kennedy School of Government at Harvard University where he has completed a diploma program on Innovations in Governance.

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  • Paolo La'O (Country Executive, Northern Trust and Vice Chairman at Global In-House Center Council Philippines)

    Paolo La'O

    Country Executive, Northern Trust and Vice Chairman at Global In-House Center Council Philippines

    Paolo is the Country Executive, Philippines for Northern Trust primarily responsible for the overall management of the Manila Service Center, providing leadership for developing, implementing, and communicating the overall strategy for the location, driving value to the stakeholders, supporting the development/promotion of local talent and enhancing the employee experience. He is a senior global business services executive with over 20 years of management experience in the Philippines, United States and India and a substantial background in corporate communications, marketing, location management and strategy, primarily in the Banking and Financial Services sector.

    He joined Northern Trust in March of 2020 from Wells Fargo, where he was the Senior Vice President for International Public Affairs and a member of the bank's operating committee governing India and the Philippines. He recently finished an 18-month expatriate assignment in India as the site leader for the Hyderabad location. Prior to Wells Fargo, Paolo was the Head of Marketing and Communications at JPMorgan Chase for both the Philippine Branch and the Global Service Center, and was a member of the location management committee.

    Paolo is a well-connected and respected representative of the IT-BPM industry in the Philippines with a strong history of thought leadership as a speaker and panelist in multiple business forums. He is a pioneer member and currently the Vice Chairman of the Philippine Global In-house Center Council (GICC).

    He is a graduate of the La Salle University in Philadelphia, PA with a degree in Marketing.

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  • Richard Tan (Vice President for Client Solutions Group at Infinit-O)

    Richard Tan

    Vice President for Client Solutions Group at Infinit-O

    Richard has more than 11 years experience within the Banking, Financial services and Insurance (BFSI) industry. His financial and operational management undertakings within the industry, having served previously as an Associate with Deutsche Bank, strengthen the position of Infinit-O to provide exceptional Financial Services solutions. Prior to joining the company, he was a Lead Accountant in a major oil player in the Philippines.

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  • Moderator: Erik Møller Nielsen (Chairperson at ECCP ICT-BPM-KPM Committee)

    Moderator: Erik Møller Nielsen

    Chairperson at ECCP ICT-BPM-KPM Committee

    Erik Møller Nielsen is the current President of the Global Process Manager Inc. and One Team Services Inc., the business process outsourcing division of the Magsaysay Group of Companies.

    Erik’s professional career span 31 years working for the A.P. Moller-Maersk Group in various leadership positions across the world such as in Denmark, Italy, Ecuador and the Philippines. More recently, he served as the Global RSC Director for Regus Service Centre in Manila from 2010 to 2012 prior to his current role.

    He is also affiliated with numerous business organizations having served as the Vice President of the European Chamber of Commerce of the Philippines from 2007 to 2016, as Vice President of the Nordic Business Council of the Philippines from 2013 to the present, and a current member of the IT & Business Process Association of the Philippines. Erik was also appointed as Honorary Consul by his home country of the Kingdom of Denmark in Manila from 2004 to 2019 and was also a member of the Consular Corps of the Philippines.

    Erik was also awarded by Queen Margrethe II of Denmark the Knighthood of the Order of Dannebrog in January 2014.

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ECCP Member

This ticket applies to ECCP Members - maximum of 2 complimentary tickets

Standard Price Free
Member Rate

The rate applies for additional attendees of ECCP member companies

Standard Price ₱500
Non-member Rate

Non-members can participate on this given rate

Standard Price ₱1,000