This course will provide you with the fundamental principles and guidelines on how to best improve your vernal communications against the backdrop of today's technology- driven business and the power of the customer.

In your new role as a new or emerging leader, public speaking is a critical tool in the following:

• Managing your team
• Coordinating with other teams and leaders
• Providing presentations and conducting and directing meetings
• Hosting events and corporate programs

Learning Objectives

1. Illustrates the need to employ the basic principles of verbal communications within today's fast-paced business and social environments.
2. Provides the fundamentals on how to adapt public speaking within the context of customer service.
3. Explains how to incorporate continual improvement in verbal communications for professional development.

Course Outline



DAY 1

A. Introduction

• Treating the Cause, Not the Symptoms
• Today's Business and Social Environment
• The P-CORE2 Paradigm
• Plenary Activity
• The Pitfalls in Verbal Communications

B. C2 - Confidence and Context

• Your Personality is Your Foundation
• Your Biology Contains Your Tools
• Your Mind and Your Heart

C. O2 - Observation and Organization

• Treat Others as You Would Treat Yourself
• Experience is a Key Tool in Learning
• Grammar, Syntax, and Structure

DAY 2

A. Activity (Teams)

B. R2 - Research and Reception

• The Clarity of Your Topic
• Your Preparation and Unforeseen Matters
• Guiding Your Audience

C. E2 - Enthusiasm and Enlightenment

• The Influences on Your Personality
• The Definition of a Public Speaker
• What Continual Improvement Should Mean to You

D. Workshop

• Opportunity for Improvement
• Workshop Delivery and Feedback

E. Open Discussions of Concerns

F. P2 - Practice

• The Power of 3 – The Keys to Public Speaking
• Positioning Yourself in a Fast-Paced World

G. Closing/End of Training Session